Terms of Use

Dear customers,
Following the restrictive measures imposed by the authorities as a result of the Covid 19 pandemic, all events, cultural, scientific, artistic, religious, sports, entertainment activities that were initially postponed or were subsequently suspended according to art.2 paragraph 1 of the Ordinance 1/2020 MILITARY regarding some first emergency measures regarding the agglomerations of persons and the cross-border movement of some goods, issued by the Ministry of Internal Affairs, on 17.03.2020.
All event organizers were thus obliged to reschedule or cancel most of the events to which they subscribed, EVENTIM.RO S.R.L. was mandated to sell tickets.
We also emphasize in this way that EVENTIM.RO S.R.L. it does not organize the events, but only sells the tickets in the name and on behalf of the organizers, collecting, in the same way, the value of the tickets, which it pays to them.
Thus, the organizers are those who, unwittingly put in a difficult situation, are sovereign in deciding on the postponement, the final cancellation as well as the concrete ways to reimburse the value of those tickets, with the mention that, in all cases, the reimbursement is made. from the own funds of the organizers.
We are aware that you are also in an exceptional situation due to unforeseen situations and restrictive measures imposed by the authorities due to the Covid epidemic 19.
In this regard, we will continue to inform you regarding the specific decisions of each organizer regarding the events organized by them, as we receive this information.
We also inform you of the provisions of Law no. 131/2021 on the approval of the Government Emergency Ordinance no. 174/2020 for the modification and completion of some normative acts that regulate the financial support activity from non-reimbursable external funds, in the context of the crisis caused by COVID-19.
The Romanian Parliament adopts this law. Government Emergency Ordinance no. 174 of 14 October 2020 for amending and supplementing some normative acts that regulate the financial support activity from non-reimbursable external funds, in the context of the crisis caused by COVID-19, published in the Official Gazette of Romania, Part I, no. 954 of October 16, 2020, with the following amendments:
- In Article VIII (1), points (a) and (c) are amended to read as follows:

a) in case of rescheduling the event or festival, the participant in the event or festival will be able to use the purchased access ticket, benefiting from all the rights conferred by the access ticket on the date of rescheduling the event or festival. The term for bringing to the public's notice the date of rescheduling the event or festival is a maximum of 6 months from the date of the end of the period of suspension of the right to organize events and festivals.
. . . . . . . . . .
c) if the voucher is not used for the purchase of products or services until the expiry of the term provided in let. a), the organizer will reimburse all the amounts he received from consumer within 90 days of the last day of the rescheduling period. "

This law was adopted by the Romanian Parliament, in compliance with the provisions of art. 75 and of art. 76 para. (1) of the Romanian Constitution, republished.
Other legal provisions applied:

OUG 70 from May 14th 2020


OUG 174 from October 14th 2020

All orders – whether by telephone, fax or online booking (Internet, W@P, SMS, etc.) are binding and can not be cancelled or changed. For orders by internet the following steps ( shown as Step 1 – 5 ) must be followed:
Step 1- selection of event and tickets per ticket category.
Step 2 – selection of delivery respectively pick up method .
Step 3 – selection of method of payment and entry of personal data.
Step 4 – summary of all data, last control, agreement to the general terms and conditions, transmittal of order.
Step 5 – confirmation of order by Eventim.RO.

Tickets that have been bought for delivery or pick up can be paid by credit card, prepayment or cash/card at the Eventim.RO main office. Each ticket is only valid after complete payment.

Delivery, Handling
Tickets are sent by express mail after successful payment; distribution at customer’s risk. Eventim.RO accepts no liability for tickets that have been sent in due form to the customer. Claims for damages that result from non-delivery can therefore not be accepted by Eventim.RO. Please use extreme care when using mobile tickets to avoid the loss of data. In case of loss of a mobile ticket ( deletion or loss of mobile phone ) please contact you mobile phone service provider. In the case of loss of any other access authorisation no replacement can be made. Access authorisations should not be misused, copied or changed. Mobile tickets (access authorisations that are on a mobile phone or PDA) must not be copied or forwarded. The principle of admission is first come ( the mobile ticket that is first accepted after positive identification is valid ). Following tickets with the same identification are automatically invalidated by the first. With the use of the access authorisation the user accepts the general terms and conditions of the promoter and the rules of the house of the location.

Cancellations, changes, refunds
If an event organizer decides to postpone an event or to change a venue, the ticket shall, irrespective of the reasons for the postponement or change, apply for the new date or the new event venue. It is up to the event organiser to decide whether tickets can be returned, reimbursed or exchanged.

Eventim.RO is only a ticket broker and is not liable for the refunding of admission prices but will make every effort to prompt the promoters to do so. In case of reimbursement the printed price on the ticket will be refunded fully. This price already includes the customary presale fee and system fee. On rare occasions (i.e., changes in pricing from the organiser, surcharges requested from the organiser, etc.) it can occur that a price can be asked which is higher than that which is printed on the ticket. In such occasions Eventim.RO can only refund the printed price on the ticket. Possible additionally collected fees (delivery costs, collection costs, call centre booking costs, etc.) will under no circumstance be refunded. In the case of a cancellation of an event ticket(s) can be returned for refund up to two months after the planned date of the event to the place of purchase (either to the outlet where they were purchased or in the case of an order placed by telephone, fax or online booking by returning the original ticket(s) by registered mail to Eventim.RO - main office address in Bucharest, with name and account number, bank and bank code for the re-transfer), as long as the general terms and conditions of the promoter or location do not prohibit this.

The return of tickets at the outlets can only be accepted on the next but one Monday after the date of the announcement of the cancellation of the event. Owners of print@home and mobile tickets will be refunded the amount - when already paid - without any further claim using the same method used for payment. The mobile ticket is then invalidated. The right is reserved to make minor or necessary changes to the cast or programme.

In the case of a cancellation, postponement or changes to the cast or the programme, no expenses incurred (e.g. transport, hotel, advance sales fee or delivery charges) will be refunded. In the case of a cancellation, postponement or any other form of change of an event, Eventim.RO reserves the right to inform those customers who have bought tickets for this event of these changes. This information is a volunteer service of Eventim.RO and can take place by mail and/or electronically by e-mail or sms if correct contact data is provided.

Eventim.ro is a ticket sales company and brokers this sale on behalf of the organizers and is not responsible for supporting the events, even in situations of force majeure: Eventim.ro does not deal with the actual organization of events and is not responsible for returning the money. in any situation. The responsibility for the event lies entirely with the organizers.

Data protection
We use your personal data according to our Data Protection Policy, which you can find here

Scope, place of jurisdiction, applicable law
The same general terms and conditions are valid for the licence holders of Eventim.RO-Software for sales using the Eventim System. The place of jurisdiction for company customers is the competent court in Bucharest and for private customers their locally competent court. Romanian law will be applicable excluding collision of norms.