Terms of Use

Dear customers,

Following the restrictive measures imposed by the authorities as a result of the Covid 19 pandemic, all cultural, scientific, artistic, religious, sports events, entertainment activities that were initially postponed or were subsequently suspended according to art.2, paragraph 1 of the MILITARY ORDINANCE 1/2020 on certain emergency measures regarding gatherings and the cross-border movement of certain goods, issued by the Ministry of Internal Affairs on 17.03.2020.
All event organizers were thus obliged to reschedule or cancel most of the events to which the undersigned, EVENTIM.RO S.R.L. was mandated to sell tickets.
We also emphasize in this way that EVENTIM.RO S.R.L. does not organize the events, but only sells the tickets in the name and on behalf of the organizers, collecting, in the same way, the value of the tickets, which is subsequently paid to them.

Thus, the organizers are those who are unwittingly put in the difficult situation to decide on the postponement, the final cancellation as well as the actual ways to reimburse the value of those tickets, with the mention that, in all cases, the reimbursement is made entirely from the organizers’ own funds.


We are aware that you too are also put in an exceptional situation due to unforeseen situations and restrictive measures imposed by the authorities due to the Covid 19 pandemic.

To that effect, we will continue to inform you regarding the specific decisions of each organizer towards the events organized by them, as we receive this information.

We also inform you of the provisions of Law no. 131/2021 on the approval of the Government Emergency Ordinance no. 174/2020 regarding the modification and completion of certain normative acts that regulate the financial support from irredeemable external funds, in the context of the crisis caused by COVID-19.

The Romanian Parliament adopts this law, approving the Government Emergency Ordinance no. 174 of 14 October 2020 regarding the amendment and addition of certain legislations that regulate the activity of financial support from irredeemable external funds, in the context of the crisis caused by COVID-19, published in the Official Gazette of Romania, Part I, no. 954 of October 16, 2020, with the following amendments:

- Article VIII, paragraph (1), letters (a) and (c) are amended as follows:

a) in case the event or festival is rescheduled, the participant will be able to use the purchased access ticket, benefiting of all the rights given by the access ticket on the rescheduled date of the event or festival. The term for bringing to the public's notice the rescheduled date of the event or festival is a maximum of 6 months from the date on which the period of suspension of the right to organize events and festivals ended;
. . . . . . . . . .
c) in case the voucher is not used for the purchase of products or services until the expiry of the term provided in let. a), the organizer will reimburse all the amounts received from the customer within 90 days starting the last day of the rescheduling period. "

This law was adopted by the Romanian Parliament, in compliance with the provisions of art. 75 and of art. 76 paragraph (1) of the Romanian Constitution, republished.
Other legal provisions applied:

OUG 70 from May 14th 2020

and

OUG 174 from October 14th 2020

I. EVENTIM.RO S.R.L.
I.1. Eventim.RO S.R.L., having the main office in Bucharest, Unirii Boulevard, no. 45, building E3, entrance 2B, 2nd floor, ap. 63, District 3, registered with the Trade Registry under the number J40/7871/2007, fiscal code RO 21597760, IBAN RO19RZBR0000060014758795 opened with Raiffeisen Bank – Calea Dorobanți Agency is a ticketing company and works based on contracts of mandate with representation signed with the event organizers.
I.2. Therefore, Eventim.RO S.R.L. sells the tickets and brokers this sale, only in the name and on behalf of the organizers, providing brokering services either directly at their locations or on their official website www.eventim.ro. Consequently, all legal effects of ticketing sale are the responsibility of the event organizers.
I.3. Therefore, Eventim.RO S.R.L. does not control and is not responsible in any way for the following aspects:
a) Any aspects regarding the organization and the actual evolution of the events (contracting the artists, the completion of the artistic program, any changes in the artistic program, choosing the location, renting the space, organizing the space in which the events will take place, event date, cancelling/postponing/relocation/delay of the event, etc.).
b) Setting the ticket price for the event.
c) Refunding the ticket price in case of cancellation of the event and/or in any other situation in which this refund would be entailed.
I.4. Once brokering the ticket sale in the name and on behalf of the event organizer, Eventim.ro S.R.L. provides the final clients with related services for which it has the right to cash the fee for the order management, Carefree fee, delivery fees, call center fees.
I.5. The above mentioned provisions apply in any situation, even in case of force majeure.

II. TICKETING SALES CONTRACT
II.1. Purchasing of tickets from Eventim.RO S.R.L. can only be made by signing a distance sales contract (electronic) with each final client.
II.2. All ticketing sales contracts signed by Eventim.RO S.R.L. with the final clients are always signed in the name and on behalf of the organizers.
II.3. All ticketing sales contracts signed between Eventim.RO S.R.L. and the final clients are contracts regarding leisure activities for which there must be a specific period or date stipulated and for which the providing of the services has started before the purchasing of the tickets, regardless of the event type (sports, artistic, musical, cultural, conference, etc.).
II.4. The conclusion of the sales contracts will be made through the website www.eventim.ro, based on the orders and options offered by the Eventim electronic distribution system, after paying for the tickets in accordance with the price stated by the electronic system.
II.5. When ordering online, the following steps (described as Steps 1-5) need to be followed:
II.5.1. Step 1 – selecting the event and the tickets from the available categories.
When deciding to order the tickets, please access the “Tickets” button corresponding to the chosen event, after which we will point out the necessary steps for you to place the order. Your order will be processed after you have covered all necessary steps, accessing the “place your order” button.
II.5.2. Step 2 – choose the tickets (2a best seats/2b seating diagram)
During this step different types of price categories are displayed, including ticket type, general access, VIP access, etc. There are 2 possibilities to choose the desired tickets which will be explained in detail under subitems Step 2a and Step 2b:
WARNING: the chosen tickets will be booked for you and will appear in your shopping cart for 25 minutes during which time you will have to place your order. If this is not the case, the reservation will expire. In case you wish to order more tickets, you will be able to go back on the event page, or in case you wish to add tickets for other events you will be able to go back to the main page of the website or you can use the Search option, in which case you will get the results faster.
STEP 2a – Guaranteeing the best seat
During an order, the best seats are booked automatically, close one to the other, for the chosen category.
STEP 2b – Booking by seating diagram
For certain events you will be able to choose the seats directly on an interactive seating plan.
To get started, click the sign which leads to the booking by seating diagram.
In the pop-up window which will open you will see the seating diagram. When clicking the chosen area, this will increase in size. In the navigation window you can increase or reduce its size, or you can move it vertically using the scroll option (by clicking the upper field of the navigation window you will be able to go back to the main window). Now, you can choose your seats by clicking the seats marked in different colors according to the price categories (price categories are explained in the right area of the window). Here, you can also choose, if possible, a discount (warning, the discount will be checked when entering the event). Warning, only one type of discount can be chosen each time. For example, you choose seat No. 2 at a regular price and Seat No. 3 with a child discount. The seats and discounts which were chosen incorrectly can be immediately cancelled in the selected window. To confirm the order, click the “shopping cart” from the same window.
II.5.3. Step 3 – shopping cart – client account access – selecting the payment method and introducing personal data
You will be asked to register your email address. In case you already have an account please choose the option “existing client” and fill in your password. Click «Register and continue» to move on to the next step.
*In case you forgot your password please click the link “I forgot my password”. Fill in the email address you registered with, and you will receive an email with different instructions so you can change your password.
In the main window you will be able to see the available payment methods. Please choose the desired method to get more information. In case you mention a billing address (this must be different from the shipping address – for example, company invoice), please check the corresponding box and the address will be specified in the next step. To confirm your choice, please click the button corresponding to the desired payment method.

In case you already specified an address (billing or shipping), this will be displayed, and you will be able to choose it. Click on the address to be able to fill in the fields below and confirm by clicking the button below. In case you decided already, and you do not want to add a shipping address please click on the option “next step” to be able to continue.

Just like in a real supermarket, you can collect different articles in your shopping cart before checking-out and pay them all. Any object can be removed individually from the shopping cart in any moment. You can access the shopping cart from anywhere by clicking the symbol “shopping cart” which can be found on top of every page. You also have the possibility to see the number of booked tickets and the amount you must pay by accessing the status bar.
Once you decided on the articles in your shopping cart please click on the button “continue to check-out”.

II.5.4. Step 4 – choosing the delivery/pick-up method
Please choose the desired delivery/pick-up method and click on the button which leads to the purchase process in the next step.
Each delivery method can vary dependent on the chosen show and the remaining time until the event.
On the right side you have the delivery method you chose. In case you want to make further changes, click on the option “change”.
There are three delivery/pick-up methods used for events: by courier, personal pick-up from the main office and print@home.

II.5.5. Step 5 – info regarding payment, optional billing address, data summary, final check, accepting the terms and conditions, placing the order
In the main window you will be able to see the available payment methods. Please choose the desired method to obtain more details. In case you fill in a billing address (this must be different from the shipping address – for example, company invoice), please check the corresponding box and the address will be displayed in the next step. To confirm your choice, please click the button corresponding to the desired payment method.
In case you already specified an address (billing or delivery), this will be displayed, and you will be able to choose it. Click on the address to be able to fill in the fields below and confirm by clicking the button below. In case you decided already, and you do not want a delivery address please click on the option “next step” to be able to continue.
The final summary of your order will be displayed along with the payment method including delivery fees, personal info and delivery address, delivery method and payment method. Please check this info very carefully. To complete the order, click on «Place your order». With this step, the order will be placed and the amount to be paid will be withdrawn from your account.





II.5.6. Step 6 – order confirmation by Eventim.RO.
Now you will receive a text message in which you are informed that you order was successfully placed. In the next minutes you will receive a confirmation email for your order along with an order number. You can immediately print this info by clicking the print symbol. In case you choose the print@home option (printing the tickets), you will see an additional button. Please click that button and follow the instructions to print the tickets.

III. RIGHT OF WITHDRAWAL
III.1. All orders are final and cannot be cancelled or changed.
III.2. The final clients do not have the right of withdrawal from the contract through which they purchased the tickets from Eventim.RO, in view of the provisions of art.16 paragraph 1, letter a and letter l) of the OUG no. 34/2014, through which were implemented the provisions of art.16 (1) of the Directive no.2011/83/UE on 25.10.2011 regarding consumer rights.
III.3. By signing the ticketing sales contract, the client purchases also intermediate services, order management and related services (for example: Eventim Carefree, shipping and delivery, etc.). All these services are excerpted from applying the right of withdrawal, according to art.16 paragraph 1 letter a) of the OUG no.34/2014, bearing in mind that by placing the order and making the payment, the client gave his/her express agreement concerning the beginning of the performance of intermediate services, order management and related services, being well aware that by placing the order he/she will loose the right of withdrawal following the full performance of the sales contract by Eventim.RO and the full supply of all services.
III.4. The price of intermediate services, order management and related services are not to be refunded in any way, not even in case of cancellation of the event, because these services were performed and supplied successfully once the ticket was purchased and do not depend at all on the fact that the event took or did not took place.

III.5. The above mentioned provisions apply also in case of force majeure.

IV. EVENTIM CAREFREE
IV.1. Although the final clients do not benefit of the right of withdrawal when it comes to tickets sold in the name and on behalf of the organizers, Eventim.RO created the intermediate service Eventim Carefree, which will operate according to the following provisions.
IV.2. When an online order is placed, the clients can choose the Carefree service, which gives them the prospective opportunity to terminate the sales contract until the time of the event and to ask for a total refund of the tickets, by paying a 5.5% of the total amount of the tickets when placing an order. This is the Eventim Carefree fee.
IV.3. You may be entitled to a full refund – valid option for requests received by Eventim.RO at least 14 days before the event – or 50% of the total value of the tickets (valid option for requests received between 13 and 7 days before the event).
IV.4. Warning! The refunded amount will not include the intermediate services, the order management fee, nor the related services (for example: Eventim Carefree, delivery and shipping, etc.).
IV.5. The Eventim Carefree option cannot be added AFTER placing the order.
IV.6. The Eventim Carefree option is valid until the date appearing on the ticket as the date on which the event is scheduled to take place and is not valid anymore if the event is cancelled/rescheduled.
IV.7. During the purchasing process you will find the Eventim Carefree option during the step in which you have to choose the payment method. In order to conclude the purchasing process, it is mandatory to choose Yes or No for the Carefree option. If the Yes option is selected, Eventim Carefree will appear as an article in your shopping cart (5.5% of the total value of the tickets in your shopping cart).
IV.8. The Eventim Carefree option can be selected just for the entire order (for all the tickets in the shopping cart).
IV.9. Clients who activated the Eventim Carefree option and ask for a refund should require this by:
- request sent to the head office of Eventim.ro
- e-mail to contact@eventim.ro
In order to start the reimbursement procedure, the client must send the original ticket to the head office of Eventim.ro! The date should comply to the period mentioned in the above article 4.3.
IV.10. Eventim Carefree does not apply in case the organizer became insolvent.

V. PAYMENT