Help
TABLE OF CONTENTS
STEP 1 – CHOOSE EVENT AND PERFORMANCE
STEP 2 – CHOOSE YOUR TICKETS (best seat booking / seatmap booking)
STEP 3 – ORDER TRANSACTION / 1. REGISTRATION
STEP 4 – ORDER TRANSACTION / 2. DELIVERY INFORMATION
STEP 5 – ORDER TRANSACTION / 3. PAYMENT INFORMATION & CANCELLATION RIGHT
STEP 6 – PURCHASE CONFIRMATION
TICKETSHOP HELP
When you have decided to order click at the event of you choice on „Tickets“ . You can now choose the date and/or time of the performance. Click on „Tickets“ again at the appropriate date and /or time.
STEP 2 – CHOOSE YOUR TICKETS
In this step the different price categories including the description of the type of ticket/ standing room, seats etc. are shown. There are 2 possiblities of choosing your tickets that will be explained in detail in Step 2a and Step 2b:
ATTENTION: the chosen tickets will be reserved for 20 minutes in the shopping cart after which the reservation is expired. You can only choose a maximum of 8 tickets per category, if you wish to order more then click on „Choose further tickets for this event“ above the contents of the shopping cart.
STEP 2a – BEST SEAT BOOKING
During an order the best (adjoined) seats are automatically booked for the category chosen.
STEP 2b – SEATING PLAN BOOKING
You can also choose your seats directly in the interactive seating plan. Click on the symbol to start the seating plan booking.
Use the navigator to select your prefered area of seatmap and use "+" and "-" buttons to change zoom level. You can now choose your seats by simply clicking on your desired seats or by drawing a rectangle over multiple seats while pressing the left mouse button. Choose your rebate and continue your order by clicking on the button "Add to cart". A detailed video tutorial is available here.
ORDER TRANSACTION / 1. REGISTRATION
You will now be asked to register with your email address. In case you already have an account please switch to “returning customer” and enter your previously chosen password*. Click on “Sign in & continue” to proceed to next step.
* In case you forgot your passwort please click on “password forgotten” link. Enter the email address you registered with and you will receive an email with further instructions to change your password.
At the bottom of the order transaction you can see your "order summary". Via "Edit your shopping cart" you can delete tickets from your shopping cart and if you click on "Proceed to checkout" you will get back to the order transaction. With the link "Continue shopping" you can search for additional events and add them to the shopping cart.
To get to the shopping cart, please click on the shopping cart symbol on the top of the page.
STEP 4 – ORDER TRANSACTION / 2. DELIVERY INFORMATION
Please choose your desired delivery type of your tickets.
In case there is more than one delivery / pickup method for your chosen delivery type, those will be shown in step inbetween. Please choose your desired method and click on the button below, eg for Print@Home “I will print my tickets”.
"Mail Delivery" shows all mail delivery types for austria. Please chose "Ship to different country" to change the selection to another country. Please enter your adress and chose your delivery / pickup method and if desired a gift wrap.
"Pick Up" gives you the possibility to pick up your tickets. Please enter the necessary information and chose your pick up location.
"print@home" offers you to print your tickets at home. Please enter the required data.
"mobile delivery" offers you to send your tickets at your mobile phone. Please enter the required data.
If you already supplied an address, it will be shown. To provide a new address please fill out all with * labeled fields.
Confirm your selection with the closing button.
STEP 5 – ORDER TRANSACTION / 3. PAYMENT INFORMATION & CANCELLATION RIGHT
In the main window, you will now see possible payment methods. With "Use voucher" you can also encash oeticket-vouchers. Enter your voucher code in the correspondent field and click on the button "Apply".
Please click on the desired method to get more information. Enter required information for the payment method you have chosen.
You can also specify an invoice address (different from your delivery address – eg for company invoice) by clicking the checkmark, the invoice address can be specified in a next step. In order to confirm your choice click on the button at the bottom of the chosen payment method.
Below the payment information you find the order summary including delivery fees, your personal data and delivery address, method of delivery and method of payment. If you would like to change on of these options please follow the "Change" button.
At this point, you may add optional services such as “Eventim carefree” to your shopping cart (special withdrawal right; further information: see below).
Eventim carefree - right of cancellation
For the current carefree fee (5.5% of the ticket price), Eventim grants all private customers the right to withdraw from the purchase under the following conditions:
Withdrawal up to 14 days* before the event – 100% refund of the ticket price.
Withdrawal 13 days up to 7 days* before the event – 50% refund of the ticket price.
During the purchasing transaction, the optional service Eventim Carefree appears in your shopping cart. Select Yes if you want "Eventim Carefree" service or No if you want to go to the next step without this service (you cannot go forward without selecting either Yes or No).
If you select YES, then the Eventim Carefree appears as a new article on your shopping cart calculation (5.5% of ticket value). Please note that Eventim Carefree can only be selected for the entire shopping cart(total value of the tickets in the shoping card).
Eventim’s Carefree service may only be selected during the booking process; unfortunately, it cannot be purchased afterwards. Eventim Carefree does not apply in case of promoter insolvency.
What to do in case of withdrawal (Eventim Carefree)?
• The customer qualifying for refund must immediately claim his or her right to withdraw in written form:
- registered letter Eventim.ro office or
- e-mail to contact@eventim.ro
• The following documents have to be mailed to the designated address - Eventim.ro main office:
- original ticket (not invalidated)
*date of post mark - for the envelope with the original tickets.
STEP 6 – PURCHASE CONFIRMATION
You now receive a message that your order was successfully completed. Within the next few minutes you will receive an e-mail a confirmation of your order with an order number. But you can print this immediately by clicking the printer symbol.
In case you chose print@home (print your tickets), an additional button is displayed on this page, click on it and follow the instructions to print your tickets.
For all other questions about your order please take a look at ourFAQs.
STEP 1 – CHOOSE EVENT AND PERFORMANCE
STEP 2 – CHOOSE YOUR TICKETS (best seat booking / seatmap booking)
STEP 3 – ORDER TRANSACTION / 1. REGISTRATION
STEP 4 – ORDER TRANSACTION / 2. DELIVERY INFORMATION
STEP 5 – ORDER TRANSACTION / 3. PAYMENT INFORMATION & CANCELLATION RIGHT
STEP 6 – PURCHASE CONFIRMATION
TICKETSHOP HELP
When you have decided to order click at the event of you choice on „Tickets“ . You can now choose the date and/or time of the performance. Click on „Tickets“ again at the appropriate date and /or time.
STEP 2 – CHOOSE YOUR TICKETS
In this step the different price categories including the description of the type of ticket/ standing room, seats etc. are shown. There are 2 possiblities of choosing your tickets that will be explained in detail in Step 2a and Step 2b:
ATTENTION: the chosen tickets will be reserved for 20 minutes in the shopping cart after which the reservation is expired. You can only choose a maximum of 8 tickets per category, if you wish to order more then click on „Choose further tickets for this event“ above the contents of the shopping cart.
STEP 2a – BEST SEAT BOOKING
During an order the best (adjoined) seats are automatically booked for the category chosen.
STEP 2b – SEATING PLAN BOOKING
You can also choose your seats directly in the interactive seating plan. Click on the symbol to start the seating plan booking.
Use the navigator to select your prefered area of seatmap and use "+" and "-" buttons to change zoom level. You can now choose your seats by simply clicking on your desired seats or by drawing a rectangle over multiple seats while pressing the left mouse button. Choose your rebate and continue your order by clicking on the button "Add to cart". A detailed video tutorial is available here.
ORDER TRANSACTION / 1. REGISTRATION
You will now be asked to register with your email address. In case you already have an account please switch to “returning customer” and enter your previously chosen password*. Click on “Sign in & continue” to proceed to next step.
* In case you forgot your passwort please click on “password forgotten” link. Enter the email address you registered with and you will receive an email with further instructions to change your password.
At the bottom of the order transaction you can see your "order summary". Via "Edit your shopping cart" you can delete tickets from your shopping cart and if you click on "Proceed to checkout" you will get back to the order transaction. With the link "Continue shopping" you can search for additional events and add them to the shopping cart.
To get to the shopping cart, please click on the shopping cart symbol on the top of the page.
STEP 4 – ORDER TRANSACTION / 2. DELIVERY INFORMATION
Please choose your desired delivery type of your tickets.
In case there is more than one delivery / pickup method for your chosen delivery type, those will be shown in step inbetween. Please choose your desired method and click on the button below, eg for Print@Home “I will print my tickets”.
"Mail Delivery" shows all mail delivery types for austria. Please chose "Ship to different country" to change the selection to another country. Please enter your adress and chose your delivery / pickup method and if desired a gift wrap.
"Pick Up" gives you the possibility to pick up your tickets. Please enter the necessary information and chose your pick up location.
"print@home" offers you to print your tickets at home. Please enter the required data.
"mobile delivery" offers you to send your tickets at your mobile phone. Please enter the required data.
If you already supplied an address, it will be shown. To provide a new address please fill out all with * labeled fields.
Confirm your selection with the closing button.
STEP 5 – ORDER TRANSACTION / 3. PAYMENT INFORMATION & CANCELLATION RIGHT
In the main window, you will now see possible payment methods. With "Use voucher" you can also encash oeticket-vouchers. Enter your voucher code in the correspondent field and click on the button "Apply".
Please click on the desired method to get more information. Enter required information for the payment method you have chosen.
You can also specify an invoice address (different from your delivery address – eg for company invoice) by clicking the checkmark, the invoice address can be specified in a next step. In order to confirm your choice click on the button at the bottom of the chosen payment method.
Below the payment information you find the order summary including delivery fees, your personal data and delivery address, method of delivery and method of payment. If you would like to change on of these options please follow the "Change" button.
At this point, you may add optional services such as “Eventim carefree” to your shopping cart (special withdrawal right; further information: see below).
Eventim carefree - right of cancellation
For the current carefree fee (5.5% of the ticket price), Eventim grants all private customers the right to withdraw from the purchase under the following conditions:
Withdrawal up to 14 days* before the event – 100% refund of the ticket price.
Withdrawal 13 days up to 7 days* before the event – 50% refund of the ticket price.
During the purchasing transaction, the optional service Eventim Carefree appears in your shopping cart. Select Yes if you want "Eventim Carefree" service or No if you want to go to the next step without this service (you cannot go forward without selecting either Yes or No).
If you select YES, then the Eventim Carefree appears as a new article on your shopping cart calculation (5.5% of ticket value). Please note that Eventim Carefree can only be selected for the entire shopping cart(total value of the tickets in the shoping card).
Eventim’s Carefree service may only be selected during the booking process; unfortunately, it cannot be purchased afterwards. Eventim Carefree does not apply in case of promoter insolvency.
What to do in case of withdrawal (Eventim Carefree)?
• The customer qualifying for refund must immediately claim his or her right to withdraw in written form:
- registered letter Eventim.ro office or
- e-mail to contact@eventim.ro
• The following documents have to be mailed to the designated address - Eventim.ro main office:
- original ticket (not invalidated)
*date of post mark - for the envelope with the original tickets.
STEP 6 – PURCHASE CONFIRMATION
You now receive a message that your order was successfully completed. Within the next few minutes you will receive an e-mail a confirmation of your order with an order number. But you can print this immediately by clicking the printer symbol.
In case you chose print@home (print your tickets), an additional button is displayed on this page, click on it and follow the instructions to print your tickets.
For all other questions about your order please take a look at ourFAQs.