Terms of Use

Dear customers,

Following the restrictive measures imposed by the authorities as a result of the Covid 19 pandemic, all cultural, scientific, artistic, religious, sports events, entertainment activities that were initially postponed or were subsequently suspended according to art.2, paragraph 1 of the MILITARY ORDINANCE 1/2020 on certain emergency measures regarding gatherings and the cross-border movement of certain goods, issued by the Ministry of Internal Affairs on 17.03.2020.
All event organizers were thus obliged to reschedule or cancel most of the events to which the undersigned, EVENTIM.RO S.R.L. was mandated to sell tickets.
We also emphasize in this way that EVENTIM.RO S.R.L. does not organize the events, but only sells the tickets in the name and on behalf of the organizers, collecting, in the same way, the value of the tickets, which is subsequently paid to them.

Thus, the organizers are those who are unwittingly put in the difficult situation to decide on the postponement, the final cancellation as well as the actual ways to reimburse the value of those tickets, with the mention that, in all cases, the reimbursement is made entirely from the organizers’ own funds.


We are aware that you too are also put in an exceptional situation due to unforeseen situations and restrictive measures imposed by the authorities due to the Covid 19 pandemic.

To that effect, we will continue to inform you regarding the specific decisions of each organizer towards the events organized by them, as we receive this information.

We also inform you of the provisions of Law no. 131/2021 on the approval of the Government Emergency Ordinance no. 174/2020 regarding the modification and completion of certain normative acts that regulate the financial support from irredeemable external funds, in the context of the crisis caused by COVID-19.

The Romanian Parliament adopts this law, approving the Government Emergency Ordinance no. 174 of 14 October 2020 regarding the amendment and addition of certain legislations that regulate the activity of financial support from irredeemable external funds, in the context of the crisis caused by COVID-19, published in the Official Gazette of Romania, Part I, no. 954 of October 16, 2020, with the following amendments:

- Article VIII, paragraph (1), letters (a) and (c) are amended as follows:

a) in case the event or festival is rescheduled, the participant will be able to use the purchased access ticket, benefiting of all the rights given by the access ticket on the rescheduled date of the event or festival. The term for bringing to the public's notice the rescheduled date of the event or festival is a maximum of 6 months from the date on which the period of suspension of the right to organize events and festivals ended;
. . . . . . . . . .
c) in case the voucher is not used for the purchase of products or services until the expiry of the term provided in let. a), the organizer will reimburse all the amounts received from the customer within 90 days starting the last day of the rescheduling period. "

This law was adopted by the Romanian Parliament, in compliance with the provisions of art. 75 and of art. 76 paragraph (1) of the Romanian Constitution, republished.
Other legal provisions applied:

OUG 70 from May 14th 2020

and

OUG 174 from October 14th 2020

I. EVENTIM.RO S.R.L.
I.1. Eventim.RO S.R.L., having the main office in Bucharest, Unirii Boulevard, no. 45, building E3, entrance 2B, 2nd floor, ap. 63, District 3, registered with the Trade Registry under the number J40/7871/2007, fiscal code RO 21597760, IBAN RO19RZBR0000060014758795 opened with Raiffeisen Bank – Calea Dorobanți Agency is a ticketing company and works based on contracts of mandate with representation signed with the event organizers.
I.2. Therefore, Eventim.RO S.R.L. sells the tickets and brokers this sale, only in the name and on behalf of the organizers, providing brokering services either directly at their locations or on their official website www.eventim.ro. Consequently, all legal effects of ticketing sale are the responsibility of the event organizers.
I.3. Therefore, Eventim.RO S.R.L. does not control and is not responsible in any way for the following aspects:
a) Any aspects regarding the organization and the actual evolution of the events (contracting the artists, the completion of the artistic program, any changes in the artistic program, choosing the location, renting the space, organizing the space in which the events will take place, event date, cancelling/postponing/relocation/delay of the event, etc.).
b) Setting the ticket price for the event.
c) Refunding the ticket price in case of cancellation of the event and/or in any other situation in which this refund would be entailed.
I.4. Once brokering the ticket sale in the name and on behalf of the event organizer, Eventim.ro S.R.L. provides the final clients with related services for which it has the right to cash the fee for the order management, Carefree fee, delivery fees, call center fees.
I.5. The above mentioned provisions apply in any situation, even in case of force majeure.

II. TICKETING SALES CONTRACT
II.1. Purchasing of tickets from Eventim.RO S.R.L. can only be made by signing a distance sales contract (electronic) with each final client.
II.2. All ticketing sales contracts signed by Eventim.RO S.R.L. with the final clients are always signed in the name and on behalf of the organizers.
II.3. All ticketing sales contracts signed between Eventim.RO S.R.L. and the final clients are contracts regarding leisure activities for which there must be a specific period or date stipulated and for which the providing of the services has started before the purchasing of the tickets, regardless of the event type (sports, artistic, musical, cultural, conference, etc.).
II.4. The conclusion of the sales contracts will be made through the website www.eventim.ro, based on the orders and options offered by the Eventim electronic distribution system, after paying for the tickets in accordance with the price stated by the electronic system.
II.5. When ordering online, the following steps (described as Steps 1-5) need to be followed:
II.5.1. Step 1 – selecting the event and the tickets from the available categories.
When deciding to order the tickets, please access the “Tickets” button corresponding to the chosen event, after which we will point out the necessary steps for you to place the order. Your order will be processed after you have covered all necessary steps, accessing the “place your order” button.
II.5.2. Step 2 – choose the tickets (2a best seats/2b seating diagram)
During this step different types of price categories are displayed, including ticket type, general access, VIP access, etc. There are 2 possibilities to choose the desired tickets which will be explained in detail under subitems Step 2a and Step 2b:
WARNING: the chosen tickets will be booked for you and will appear in your shopping cart for 25 minutes during which time you will have to place your order. If this is not the case, the reservation will expire. In case you wish to order more tickets, you will be able to go back on the event page, or in case you wish to add tickets for other events you will be able to go back to the main page of the website or you can use the Search option, in which case you will get the results faster.
STEP 2a – Guaranteeing the best seat
During an order, the best seats are booked automatically, close one to the other, for the chosen category.
STEP 2b – Booking by seating diagram
For certain events you will be able to choose the seats directly on an interactive seating plan.
To get started, click the sign which leads to the booking by seating diagram.
In the pop-up window which will open you will see the seating diagram. When clicking the chosen area, this will increase in size. In the navigation window you can increase or reduce its size, or you can move it vertically using the scroll option (by clicking the upper field of the navigation window you will be able to go back to the main window). Now, you can choose your seats by clicking the seats marked in different colors according to the price categories (price categories are explained in the right area of the window). Here, you can also choose, if possible, a discount (warning, the discount will be checked when entering the event). Warning, only one type of discount can be chosen each time. For example, you choose seat No. 2 at a regular price and Seat No. 3 with a child discount. The seats and discounts which were chosen incorrectly can be immediately cancelled in the selected window. To confirm the order, click the “shopping cart” from the same window.
II.5.3. Step 3 – shopping cart – client account access – selecting the payment method and introducing personal data
You will be asked to register your email address. In case you already have an account please choose the option “existing client” and fill in your password. Click «Register and continue» to move on to the next step.
*In case you forgot your password please click the link “I forgot my password”. Fill in the email address you registered with, and you will receive an email with different instructions so you can change your password.
In the main window you will be able to see the available payment methods. Please choose the desired method to get more information. In case you mention a billing address (this must be different from the shipping address – for example, company invoice), please check the corresponding box and the address will be specified in the next step. To confirm your choice, please click the button corresponding to the desired payment method.

In case you already specified an address (billing or shipping), this will be displayed, and you will be able to choose it. Click on the address to be able to fill in the fields below and confirm by clicking the button below. In case you decided already, and you do not want to add a shipping address please click on the option “next step” to be able to continue.

Just like in a real supermarket, you can collect different articles in your shopping cart before checking-out and pay them all. Any object can be removed individually from the shopping cart in any moment. You can access the shopping cart from anywhere by clicking the symbol “shopping cart” which can be found on top of every page. You also have the possibility to see the number of booked tickets and the amount you must pay by accessing the status bar.
Once you decided on the articles in your shopping cart please click on the button “continue to check-out”.

II.5.4. Step 4 – choosing the delivery/pick-up method
Please choose the desired delivery/pick-up method and click on the button which leads to the purchase process in the next step.
Each delivery method can vary dependent on the chosen show and the remaining time until the event.
On the right side you have the delivery method you chose. In case you want to make further changes, click on the option “change”.
There are three delivery/pick-up methods used for events: by courier, personal pick-up from the main office and print@home.

II.5.5. Step 5 – info regarding payment, optional billing address, data summary, final check, accepting the terms and conditions, placing the order
In the main window you will be able to see the available payment methods. Please choose the desired method to obtain more details. In case you fill in a billing address (this must be different from the shipping address – for example, company invoice), please check the corresponding box and the address will be displayed in the next step. To confirm your choice, please click the button corresponding to the desired payment method.
In case you already specified an address (billing or delivery), this will be displayed, and you will be able to choose it. Click on the address to be able to fill in the fields below and confirm by clicking the button below. In case you decided already, and you do not want a delivery address please click on the option “next step” to be able to continue.
The final summary of your order will be displayed along with the payment method including delivery fees, personal info and delivery address, delivery method and payment method. Please check this info very carefully. To complete the order, click on «Place your order». With this step, the order will be placed and the amount to be paid will be withdrawn from your account.





II.5.6. Step 6 – order confirmation by Eventim.RO.
Now you will receive a text message in which you are informed that you order was successfully placed. In the next minutes you will receive a confirmation email for your order along with an order number. You can immediately print this info by clicking the print symbol. In case you choose the print@home option (printing the tickets), you will see an additional button. Please click that button and follow the instructions to print the tickets.

III. RIGHT OF WITHDRAWAL
III.1. All orders are final and cannot be cancelled or changed.
III.2. The final clients do not have the right of withdrawal from the contract through which they purchased the tickets from Eventim.RO, in view of the provisions of art.16 paragraph 1, letter a and letter l) of the OUG no. 34/2014, through which were implemented the provisions of art.16 (1) of the Directive no.2011/83/UE on 25.10.2011 regarding consumer rights.
III.3. By signing the ticketing sales contract, the client purchases also intermediate services, order management and related services (for example: Eventim Carefree, shipping and delivery, etc.). All these services are excerpted from applying the right of withdrawal, according to art.16 paragraph 1 letter a) of the OUG no.34/2014, bearing in mind that by placing the order and making the payment, the client gave his/her express agreement concerning the beginning of the performance of intermediate services, order management and related services, being well aware that by placing the order he/she will loose the right of withdrawal following the full performance of the sales contract by Eventim.RO and the full supply of all services.
III.4. The price of intermediate services, order management and related services are not to be refunded in any way, not even in case of cancellation of the event, because these services were performed and supplied successfully once the ticket was purchased and do not depend at all on the fact that the event took or did not took place.

III.5. The above mentioned provisions apply also in case of force majeure.

IV. EVENTIM CAREFREE
IV.1. Although the final clients do not benefit of the right of withdrawal when it comes to tickets sold in the name and on behalf of the organizers, Eventim.RO created the intermediate service Eventim Carefree, which will operate according to the following provisions.
IV.2. When an online order is placed, the clients can choose the Carefree service, which gives them the prospective opportunity to terminate the sales contract until the time of the event and to ask for a total refund of the tickets, by paying a 5.5% of the total amount of the tickets when placing an order. This is the Eventim Carefree fee.
IV.3. You may be entitled to a full refund – valid option for requests received by Eventim.RO at least 14 days before the event – or 50% of the total value of the tickets (valid option for requests received between 13 and 7 days before the event).
IV.4. Warning! The refunded amount will not include the intermediate services, the order management fee, nor the related services (for example: Eventim Carefree, delivery and shipping, etc.).
IV.5. The Eventim Carefree option cannot be added AFTER placing the order.
IV.6. The Eventim Carefree option is valid until the date appearing on the ticket as the date on which the event is scheduled to take place and is not valid anymore if the event is cancelled/rescheduled.
IV.7. During the purchasing process you will find the Eventim Carefree option during the step in which you have to choose the payment method. In order to conclude the purchasing process, it is mandatory to choose Yes or No for the Carefree option. If the Yes option is selected, Eventim Carefree will appear as an article in your shopping cart (5.5% of the total value of the tickets in your shopping cart).
IV.8. The Eventim Carefree option can be selected just for the entire order (for all the tickets in the shopping cart).
IV.9. Clients who activated the Eventim Carefree option and ask for a refund should require this by:
- request sent to the head office of Eventim.ro
- e-mail to contact@eventim.ro
In order to start the reimbursement procedure, the client must send the original ticket to the head office of Eventim.ro! The date should comply to the period mentioned in the above article 4.3.
IV.10. Eventim Carefree does not apply in case the organizer became insolvent.

V. PAYMENT

V.1. The tickets which were purchased for delivery/pick-up can be paid by debit or with credit card, cash on delivery, bank transfer or cash/card at the head office of Eventim.RO. Each ticket is valid only after full payment.

V.2. Order management fee - 2.5% of the total value of the order, it is applied on all online orders placed on the eventim.ro website, considering that all orders require processing and further assistance.

V.3. The final amount paid by the client includes:

The ticket price which includes the sales commission of maximum 10% of the basic price set by the organizer (the sales commission is included in the ticket price).

The order management fee - 2.5% applied over the ticket price.

Eventim Carefree fee - 5.5%, applied over the ticket price.

Delivery fee - not included in the ticket price.

Additional fees entailed by the organizer - according to their instructions.


V.4. Payment methods:

You have the possibility to choose the following payment methods, depending on the event and the period of the event, in the Eventim Webshop.

V.4.1. PAYMENT BY CREDIT CARD - VISA OR EURO/MASTERCARD

You can pay the tickets by introducing your credit card details (VISA or EURO/MASTERCARD).

When you carry out a credit card payment you need to present a valid card and an ID (identity card or passport) when picking up the tickets from the head office of Eventim.RO (if this is the delivery method you chose). For other delivery methods, Eventim.RO has the right to require the verification of the respective documents and to cancel the transaction in case you cannot present them or if you choose not to present them to be verified.

The debit will be withdrawn from your credit card (for your own security, the card details will be registered only at the end of the transaction, will not be saved, but sent directly to the payment provider).

For credit card payments the beneficiary of the transaction is S.C. Eventim.RO SRL, Bucharest, Unirii Boulevard, no. 45, building E3, entrance 2B, 2nd floor, ap. 63, District 3 in case the tickets have the price in RON and CTS Eventim AG, Contrescarpe 75a, 28195 Bremen / Germany for the tickets which have prices in euro. The payment gateway which effects the banking operations is PayU Romania.

IMPORTANT INFORMATION:

Sometimes, there can appear differences when withdrawing the card used for the purchase. These differences are generated by a double conversion Euro-Ron and are caused by the way in which the data is delivered between the payment gateway and the local financial institutions. If this kind of situation occurs, please contact us at contact@eventim.ro so we can solve the issue.

The buyer and card owner must be one and the same person. The attempt to purchase a ticket with a credit card which has different data than the buyer’s ID can lead to the cancellation of the transaction, without previous notifications. The money will be transferred back to the credit card and the booking will be cancelled.

V.4.2. CASH ON DELIVERY
The payment by cash on delivery can be made for orders for which the client required delivery by courier. The tickets will be given to the courier services company, which will deliver them as specified in article VI.
In case the courier will not find you at the address you gave, the order will be cancelled.



VI. DELIVERY, HANDLING, DELIVERY FEES
VI.1. The tickets ordered online can be picked up from the Eventim.RO offices. You can choose to have them delivered either by courier or by print@home.
VI.2. The tickets can be picked up from the Eventim Romania offices after the payment in case you chose the payment by card or bank transfer. In case the chosen option was Pick-up from Eventim.RO head office, a 3 RON/order fee will be taken up.
Eventim.RO - Bucharest:
Bucharest, Unirii Boulevard, no. 45, building E3, entrance 2B, 2nd floor, ap. 63, District 3
contact@eventim.ro

VI.3. The delivery fee is borne exclusively by the client, after he/she personally chooses the delivery and payment method and has a value of 19 RON for Romania and 120 RON for international deliveries.
VI.4. The tickets which have been ordered online are sent by courier shortly after the payment, to be delivered in maximum 15 days starting the payment date; the risk comes fully to the buyer. In exceptional cases (for example: major events) the delivery of the tickets can take up to 21 working days.
VI.5. Eventim.ro is an intermediary and is not responsible for the delivery. However, Eventim will use its best endeavors to ensure the delivery within the time limits.
VI.6. Eventim.RO does not accept any responsibility regarding the tickets which were delivered in normal conditions to the buyer.
VI.7. Any complaints regarding the damages or the failure to receive the tickets will be sent at contact@eventim.ro, to be dealt with in maximum 15 days starting the date on which all relevant info was received.
VI.8. In case the tickets are lost, other tickets cannot be issued to replace the lost ones. The tickets cannot be used inappropriately, cannot be copied or changed.
VI.9. Access to the event is made on a first-come, first-served basis. The first authorized ticked will be considered the valid one. Other tickets bearing the same identification data will be declared invalid and access will not be granted.
VI.10. By presenting the ticket as form of access, the client implicitly accepts the terms and conditions imposed by the organizer and the conditions of the venue in which the event will take place.
VI.11. The Print@home option is not available for all events. If for the desired event you do not have this option available, it means that electronic tickets cannot be purchased for the respective event and only hard tickets are available.
VI.12. In case you chose the Print@home option you will receive the ticket/s by email, and you will be able to print them as soon as the purchasing process is finished.
VI.13. You can check the order and print the ticket/s by accessing My Account/My orders. Warning: When accessing the event, it is not enough to present the confirmation email! You must print the ticket from My Account/My orders.

VII. CANCELLATIONS, CHANGES, REFUNDS
VII.1. In case an organizer decides to cancel, postpone, reschedule an event, to change the event schedule (time/artistic program/etc.) or to change the location of the event, the organizer is the only entity responsible to decide if the tickets will be returned, refunded, or changed.
VII.2. The amounts collected by Eventim.RO S.R.L in the name and on behalf of the organizer are paid regularly in its accounts, according to the concluded contracts between the two parties. The organizer is solely responsible for the refunds in the cases and under the conditions established and are communicated when the tickets are put up for sale.
VII.3. Tickets sold by Eventim.RO in the name and on behalf of the organizers are the property of the latter, for which reason Eventim.RO does not guarantee and it is not responsible for their content.
VII.4. Eventim.RO is not responsible for the potential delays, postponement, cancellations, rescheduling, changes in the artistic program or any deficiencies in organizing the event for which the tickets were bought or for any conditions/restrictions/limitations imposed by the organizer or by state institutions regarding any aspect of the event (purchasing method, price, maximum number of tickets which can be purchased by a single person, etc.). Any complaints regarding these aspects are to be directed to the organizer of the event, to the contact details which will be made public on the event page created on www.eventim.ro, once the tickets will be put up for sale.
VII.5. Eventim.RO is just a ticketing supplier, therefore it cannot be held responsible for the refunds in case of cancellations, postponement, rescheduling or any changes regarding the event.

VII.6. In case of refunds made by the organizer, only the equivalent of the ticket will be refunded. Other possible additional fees/commissions/order management fee/Eventim Carefree fee/delivery fees/call center fees, etc. cannot be in any way refunded. Also, other customer expenses which cannot be refunded are travel expenses, accommodation, delivery fees or other fees.
VII.7. Refund applications will be addressed to the organizer, whose contact details will be made public on the dedicated sales page related to each event within the Eventim website: www.eventim.ro.
VII.8. The actual refund of the tickets will be made exclusively by the organizer, out of its own funds and according to the procedure to be made public in the moment the tickets are put up for sale and will include: the organizer’s identity, contact details, the method in which the final client requires the refund, the method in which the refund itself will be made.
VII.9. To facilitate the refund, the final clients agree that their personal data necessary for the refunds will be transmitted to the organizers, upon request.
VII.10. The organizer has the right to refund the tickets personally or through an agent, at its own discretion.
VII.11. In case Eventim.RO S.R.L. will accept such a mandate from the organizer the refunds will be made in the name and on behalf of the organizer and exclusively out of the organizer’s own funds, within the limits in which they are made available to Eventim.RO S.R.L., the following rules being applied:
VII.11.1. In case of cancellation of an event, the tickets can be returned to have the full amount paid for the tickets refunded, within 2 months from the scheduled date of the event, from the location where the purchase took place. Therefore:
a) In case of tickets purchased from the Eventim network: Germanos (Telekom), Carturesti, OMV, Humanitas, Vodafone, Carrefour, etc., the refund will be made at the point of sale where the tickets were purchased, by presenting and handing over the original tickets.
b) In case of express delivery:
- The Eventim clients can send the tickets by courier to the head office, Bucharest, Unirii Boulevard, no. 45, building E3, entrance 2B, 2nd floor, ap. 63, District 3, and the money will be refunded in the account from which the payment was made. The delivery cost will be borne by the sender.
c) In case of Print @Home tickets – the money will be automatically refunded within 10 working days on the credit card with which the payment was made.
VII.11.2. The client will provide the following information for the refund: name and bank account, the bank and bank code.
VII.11.3. In case of returns made by the organizer through mandate, Eventim.ro, only the actual cost of the ticket will be reimbursed, not the intermediate fees/commissions and all other additional costs: order management fee/Eventim Carefree fee/delivery fees/call center fees, etc. which cannot be in any way refunded. Also, no other additional client expenses can be refunded (transport costs, accommodation, delivery fees or any other fees/costs).
VII.12. In case of postponing or relocating an event, the following rules will be applied:
VII.12.1. In case of postponing an event, the tickets remain valid for the clients who choose to keep them. The access to the event will be ensured and the seating remains as per the ticket.

VII.12.2. To equivalate the actual seating with the one on the ticket, please follow the event page on our website where we will post the necessary information regarding seating equivalation as soon as this is made known to us by the organizer.
VII.12.3. In case refund is wanted, this will be possible only if the organizer will allow it, the refunding process being identical to the one in case of cancelled events, with the mention that the refund period will be defined by the organizer, and Eventim.ro as a ticketing company (not event organizing) which collects the money for the tickets in the name of the third party (the organizers), has to respect their provisions. Refund can be done no later than the date of the event.

VII.13. In case of cancelling, postponing or any other change brought to an event, Eventim.RO has the right to inform the clients which bought tickets to the said event regarding these changes. This is a voluntary service of Eventim.RO and the information can be sent by post and/or electronically by email or text messages if the contact details provided by the clients are correct.
VIII. LOSS/THEFT
VIII.1. In case the client loses the tickets or the tickets are stolen, the following rules will be applied.
VIII.2. Tickets are secured documents - this is the reason why they cannot be changed in case of loss or theft.
IX. PERSONAL DATA
IX.1. We process the personal data of our final clients by respecting the legal provisions and according to the information on the processing of personal data available here.



X. SCOPE, JURISDICTION, APPLICABLE LAW
X.1. The same general terms and conditions are valid for the license holders of Eventim sales software, that use the Eventim software - outlets.
X.2. In case of litigations, these will be settled by the court of competent jurisdiction in Bucharest.
X.3. The applicable laws are the laws of Romania.